FAQ
Personalization
What can I personalize?
All gifts in our Home, Travel, and Everyday Collections can be personalized with initials, names, monograms, and/or logos. Each product's page provides information on what kind of personalization can be added to the gift.
How is personalization done?
Every piece is customized in the Apropos workshop. Depending on the material, we use laser engraving, UV printing, hot foil stamping or debossing to achieve a clean, lasting result suited to that surface.
Can I see a proof before it's made?
For most orders, personalization is made to order and begins shortly after checkout, so proofs aren't typically provided. If you're personalizing a bulk or corporate order, reach out to us directly and we will be glad to share a mock-up first.
We consider orders of 10 items or more of the same item as bulk orders.
What if I make a mistake in my personalization details?
Please double check spelling, spacing, and capitalization before submitting, as we personalize exactly as entered. If you spot an error shortly after ordering, contact us right away and we'll do what we can before production begins.
In addition, we will send an email containing all the personalization details as entered in the website, and request your confirmation that all details are correct before production begins.
Orders & Lead Time
How long does personalization take?
When items are in stock, personalization typically takes 1 to 2 business days from when designs are approved by the client. In the lead up to Christmas, this can extend to up to 7 business days as order volume increases. We process orders in the order they're received, so ordering early is always the safer choice.
How will I know when my order is ready?
We'll contact you by text, email, or whatever channel you prefer when your order is complete.
Do you process orders on weekends and holidays?
Our business hours are from 9am to 5pm, Mondays to Fridays, excluding holidays. Orders received on weekends and holidays will be processed on the next business day.
Can personalized orders be rushed?
Reach out to us personally if you're working against a date. We'll let you know honestly whether it's possible.
Shipping
How does shipping work?
At this time, Apropos does not handle delivery directly. Once your order is ready, you're welcome to pick it up at our location, or arrange your own courier through a service like Grab, Lalamove, etc.
Where do I pick up my orders?
Completed orders can be picked up at:
One Burgundy Plaza LP-A
307 Katipunan Ave., Loyola Heights, Quezon City
(Landmarks: 7-11, Zus Coffee, and Landbank at the Ground Floor)
Contact Details: Apropos Finds
0968 584 5248
Please call ahead of time so our staff can meet you at the lobby for hand-off.
Who covers the courier fee?
Courier fees are paid directly to the courier and are not included in your order total.
Is Apropos responsible for the order once it's handed to a courier?
Once your order is handed to your booked courier, it is outside our care. We package every order carefully to help ensure it arrives in good condition, but we're unable to take responsibility for loss or damage that occurs during third party transit.
Returns
Can I return or exchange a personalized item?
Because each piece is made specifically for you, all sales of personalized items are final and cannot be returned or exchanged, except in the case of a production error on our part.
What if my item arrives damaged or incorrect?
Contact us with a photo of the item within 7 days of delivery, and we'll make it right. However we cannot take responsibility for damage that occurs during third party transit.
Gifting
Can I have my orders shipped directly to the recipient?
Absolutely. Just enter their address when booking a courier, and let us know if you'd like a gift note included.
Do you offer gift wrapping?
Every order (with the exception of single Wayfarer tags) arrives in our signature packaging, designed to feel complete and ready to give as is.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.